Shipping & Returns

Shipping (continental US only)
All items ship directly from the artisan by the best method available and shipping rates are based on the weight and overall size of the items purchased. Please know that we're not looking to make money off of charging you shipping - the goods legitimately carry with them shipping charges. We've tried to make it as fair as possible based on conversations with our artisans and the estimates they've given us. We hope this doesn't hinder the sale, but if you're interested in an item and feel the shipping is too high, please call us so we can research whether or not another shipping method is feasible. We want to earn your business.

Returns

Refunds
Our return policy generally lasts 30 days*. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To discuss a return, please e-mail service@backyardfirepitfun.com or call (207) 613-4061. Custom orders are NOT returnable. 

Once your return is discussed and approved, and you have sent the item back to the address we provide, we will send you an e-mail to notify you that we have received your returned item. If a refund has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Outdoor game tables return policy:

Contact us within: 5 days of delivery
Ship returns back to manufacturer within: 14 days of delivery

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@backyardfirepitfun.com and once exchange is confirmed, you may send your item back. 

You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To discuss a return, please e-mail service@backyardfirepitfun.com. Custom orders are NOT returnable. 

Cart Summary

Your cart is empty

Featured products

  • Artisan Fire Globe™ - Live, Laugh, Love
    Artisan Fire Globe™ - Live, Laugh, Love Artisan Fire Globe™ - Live, Laugh, Love
  • Custom Fire Pit - Square 22"
    Custom Fire Pit - Square 22 Custom Fire Pit - Square 22
  • Fire Pit Art - Beachcomber
    Fire Pit Art - Beachcomber Fire Pit Art - Beachcomber